Privacy Policy

The Wooden Gear LLC ("we," "us," or "our") operates thewoodengear.com. This policy explains what information we collect, how we use it, and your rights regarding it. We keep this simple because we're a small business and we respect your privacy.

Information We Collect

Information you give us

• Order information — name, email address, shipping address, and payment details when you place an order. Payment details are processed directly by Stripe and never stored on our servers.
• Account information — email and password if you create an account.
• Newsletter — email address if you subscribe to our mailing list.
• Support inquiries — any information you include when contacting us.

Information collected automatically

• Log data — IP address, browser type, pages visited, and timestamps when you visit our site.
• Cookies — session cookies necessary for the site to function (cart, authentication). We also use Meta Pixel, which sets two cookies (_fbp and _fbc) to measure the effectiveness of our advertising on Facebook and Instagram.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To send newsletters if you've opted in (you can unsubscribe at any time)
• To respond to your support requests
• To improve our website and products
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services

We use the following third-party services to operate our business:

• Stripe — payment processing. Your payment information goes directly to Stripe and is governed by Stripe's Privacy Policy.
• Amazon Web Services — hosting and email delivery.
• Cloudflare — spam protection via Turnstile.
• Meta (Facebook) — we use Meta Pixel to measure ad performance and reach people who have visited our site on Facebook and Instagram. Meta may use this data to show you ads on their platforms. You can opt out via Meta's ad preferences.

Data Retention

We retain order records for seven years as required for tax and accounting purposes. Newsletter subscribers are retained until you unsubscribe. Account data is retained until you request deletion.

Your Rights

You may request at any time:

• A copy of the personal data we hold about you
• Correction of inaccurate data
• Deletion of your account and associated personal data
• Unsubscription from marketing emails (link in every email)

To exercise any of these rights, contact us at support@thewoodengear.com.

Security

We use industry-standard security measures including HTTPS encryption, secure password hashing, and AWS infrastructure. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.

Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. We'll post the updated version on this page with a new effective date. Continued use of our site after changes constitutes acceptance.

Contact

The Wooden Gear LLC
Cleveland, Tennessee
support@thewoodengear.com